Lead times
All of our products are made by hand and to order. This allows us to adapt each product to the customer's needs and make changes if necessary.
Steel: 6-8 weeks
Brass: 6-8 weeks
Copper: 7-9 weeks
Your order can be rushed. Rush orders typically will reduce a lead time in half. Rush orders require pre-approval atris and are dependent on production capacity. An additional rush fee is 20%.
Please contact us order@atris.design, specifying the required shipment date, and we will confirm whether it is possible.
Shipping
We ship to almost every country and city in the world.
The cost of ground shipping is included in the price. Normally it takes from 14 to 30 days.
Express delivery service is available. Typically it takes within 5 business days. An additional fee will be charged.
Payments
We accept payment by credit card (Visa, Master Card, Discover, American Express) and PayPal via our site or emailed invoice. Service fees may apply.
Сancellation & return
If you need to cancel your order, you must do so in writing via email to order@atris.design within 48 hours of the time the order was placed. All delivery charges are non-refundable.
All atris items are handmade and are made to order. Because of this, we do not accept returns of any kind.
Opening hours :
Monday - Friday 9am - 6pm UTC +2 (with the exception of public holidays).
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